FREQUENTLY ASKED QUESTIONS

We offer fresh flowers for local LA deliveries ONLY. There is an $85 upgrade fee which covers a beautiful vase of seasonal, fresh flowers and courier delivery to your recipient. Email us to add fresh flowers to your gift.

We partner with a fully licensed third party vendor to fulfill any orders that include alcohol. Both the recipient and the customer must be over 21. ID will be required on delivery. See our full shipping policy here. Please email us to place an order including alcohol.

Much thought has been put into the curation of the gifts available through our online store. If you have something else in mind, we would be happy to help you customize a gift. Email us to let us know what you have in mind.

Yes. We offer a vast array of customization options, including, but not limited to, luxury gift wrapping, engraving, hand-drawn calligraphy, glass etching, and even food customization.

We can also design custom elements including engraved wooden boxes, branded luxury ribbon, custom mailer boxes, custom belly bands, and custom gift tags.

These custom branded elements may have minimum order quantities (MOQs) which require lead time so please email us directly to enquire about custom branded items and packaging.

We are happy to include handwritten personalized notes with any order. You can leave the message you wish to include on the Cart page during the Checkout process. For larger volume orders we will print personalized messages on luxury notecards.

Yes, simply send us an email or message through the contact form and we will be happy to send you specific examples of our work that are pertinent to your gifting goals.

Custom items often have additional costs, which vary greatly depending on the item and what is required. Please email us to discuss your custom packaging requests.

Yes, your design team can design the packaging and we can handle the printing. If you prefer to handle all elements of the packaging creation, you can simply have your finished packaging sent to our LA warehouse and your gifts will be assembled, packed, and shipped from there.

Please email us and we will schedule a call to discuss your gifting project in detail.

Yes. Whether it’s for a season, an event, or a production, we specialize in curating themed gifts while keeping the aesthetic timeless and high end.

Our themed gifts can include specifically customized items and packaging. Just reach out to us to tell us more about your gifting needs and we will be happy to put together a proposal that beautifully reflects your project.

Either Jen or Bex will reach out to walk through the project with you. We will send a detailed proposal based on your needs shortly thereafter. Once the gift design is approved, you will work with an account manager who will be your daily point of contact and keep you informed throughout the process of fulfillment and delivery.

We will acquire the information we need to fulfill your orders through our recipient detail collection process or you can opt in to our Gifting Portal Program and have your recipients select their gift of choice and provide their information directly. We will discuss the details of our methods of fulfillment when we reach out to discuss your gifting program.

When you want to give your recipients the option to “shop” for a gift, we will create a branded and fully private online platform where they can go to select their preferred gift and provide their shipping information. These portals can be collection-only - meaning visitors will simply fill out forms and we will manually place the orders using the information provided. Or these shops can function just like a store - where the recipients can go through the checkout process and place their order using a special code. No costs are displayed or charged and payment information is never requested or collected.

We will be happy to discuss bulk order rates with you when we walk through your gifting program goals together.

We strive to prioritize environmentally friendly practices by actively seeking out recyclable materials for our packaging and products. Our current packaging materials include honeycomb-padded cushioning, corrugated cardboard, and brown packing paper, as we work towards eliminating our plastic usage.

We are committed to finding sustainable solutions within our company and are happy to incorporate your company’s practices into the gifting program for your company as thoroughly as possible. Just let us know about your company’s goals and practices when you reach out to us.

Along with well-known and trusted brands, we always love to include unique products designed and manufactured by creators from underrepresented communities, and we aim to work with companies that are socially and eco-conscious in their processing, manufacturing, and packaging whenever possible. If you own or know of a company creating beautiful and unique products that might be right for our gift boxes, we would love to hear about it.

Yes. Please email us and we would be more than happy to share previous examples of our work with sustainable and ethically-focused corporate gifting projects.

Pricing for gifts ranges vastly depending on the item and brand, but we will never upcharge items just because they are sustainable or ethically sourced.

Absolutely! We take privacy very seriously and don't share information with anyone other than our shipping service or discreet courier team.

The items are all packed snuggly and securely in our gift boxes while still maintaining our high level of aesthetic standards. Anything breakable will be carefully wrapped in honeycomb cushioned paper for extra protection. The gift box is packed in a well-cushioned secure shipping box surrounded by corrugated cardboard and packing paper.

We offer UPS Ground and Next Day Delivery for national and international shipping, as well as discrete white glove delivery within the Los Angeles area.

You will receive tracking information via email once your gift has left our warehouse.

Yes, during the checkout process you can select next-day delivery on any gift.

We handle national and international shipments daily and are well versed in customs issues for different countries. We will be transparent with you if there are items in your order that cannot ship to certain countries and will suggest alternative options when needed.

Chocolate and candles are some of our most requested items and we love including them in our gifts. However, these items are at risk of becoming damaged in extreme heat. Carnaby & Vine can't guarantee the quality of these items upon delivery and we are unable to issue refunds as a result. Please note that including these items are subject to your own risk.

We will work with you and our shipping partners to ensure that everything possible is done to successfully deliver your order on time, but we will communicate any issues that arise with you immediately and transparently.

We are not able to offer returns or exchanges unless a gift arrives damaged, in which case, we will gladly send a replacement. Please reach out to us within 48 hours and we will make it right for you. 

Chocolate and candles are some of our most requested items and we love including them in our gifts. However, these items are at risk of becoming damaged in extreme heat. Carnaby & Vine can't guarantee the quality of these items upon delivery and we are unable to issue refunds as a result. Please note that including these items are subject to your own risk.

Please contact us immediately if your gift arrives damaged or defective. We will email a return shipping label to return the damaged gift and will send a replacement out as soon as possible.

Yes, just be sure to contact us immediately if you need to cancel an order as our warehouse fulfills orders very quickly. Once the gift has left our warehouse we are unable to cancel the order.